Customer-facing wins

20 use cases

Scoped to the customer-experience lever and ranked by impact — the use cases that change what the other side of the interaction feels like.

Detect shift schedules in the back office

Detect shift schedules in the back office lets energy and utilities teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working

IMP 5/5EFF 1/5UPD 2026-08-12
Public SectorQuick win

Reconcile supplier records across sites

Reconcile supplier records across sites lets public sector teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week for everyone

IMP 5/5EFF 1/5UPD 2026-08-12

Prioritise inbound documents during handover

Prioritise inbound documents during handover lets logistics and supply chain teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week

IMP 5/5EFF 2/5UPD 2026-08-12

Summarise quality reports at intake

Summarise quality reports at intake lets logistics and supply chain teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week

IMP 5/5EFF 2/5UPD 2026-08-12

Forecast quality reports before approval

Forecast quality reports before approval lets construction and real estate teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week

IMP 5/5EFF 5/5UPD 2026-08-12

Classify purchase orders ahead of dispatch

Classify purchase orders ahead of dispatch lets logistics and supply chain teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working

IMP 4/5EFF 3/5UPD 2026-08-12

Prioritise compliance checks in the back office

Prioritise compliance checks in the back office lets logistics and supply chain teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the

IMP 4/5EFF 3/5UPD 2026-08-12

Summarise compliance checks before approval

Summarise compliance checks before approval lets energy and utilities teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week for

IMP 4/5EFF 3/5UPD 2026-08-12

Automate inbound documents ahead of dispatch

Automate inbound documents ahead of dispatch lets media and marketing teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week

IMP 4/5EFF 3/5UPD 2026-08-12

Route customer messages across sites

Route customer messages across sites lets logistics and supply chain teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week

IMP 3/5EFF 1/5UPD 2026-08-12

Extract claim forms ahead of dispatch

Extract claim forms ahead of dispatch lets healthcare teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week for everyone

IMP 3/5EFF 3/5UPD 2026-08-12

Classify customer messages during handover

Classify customer messages during handover lets manufacturing teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week for everyone

IMP 3/5EFF 5/5UPD 2026-08-12

Reconcile purchase orders before approval

Reconcile purchase orders before approval lets logistics and supply chain teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week

IMP 3/5EFF 5/5UPD 2026-08-12

Forecast claim forms at intake

Forecast claim forms at intake lets manufacturing teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week for everyone

IMP 2/5EFF 1/5UPD 2026-08-12

Reconcile claim forms before approval

Reconcile claim forms before approval lets professional services teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week for everyone

IMP 2/5EFF 1/5UPD 2026-08-12

Extract customer messages ahead of dispatch

Extract customer messages ahead of dispatch lets energy and utilities teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week

IMP 2/5EFF 1/5UPD 2026-08-12

Route claim forms ahead of dispatch

Route claim forms ahead of dispatch lets logistics and supply chain teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working

IMP 2/5EFF 2/5UPD 2026-08-12

Classify maintenance logs in the back office

Classify maintenance logs in the back office lets construction and real estate teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the

IMP 2/5EFF 2/5UPD 2026-08-12

Forecast quality reports at intake

Forecast quality reports at intake lets financial services teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week for everyone

IMP 2/5EFF 5/5UPD 2026-08-12

Reconcile inventory counts across sites

Reconcile inventory counts across sites lets healthcare teams do exactly that by reading the records they already hold and acting on them automatically, typically reducing handling time substantially, because teams handle this manually today which takes time and introduces avoidable errors across the working week for everyone

IMP 2/5EFF 5/5UPD 2026-08-12